Terms of Service

1. Acceptance of Terms

By accessing and using the Pando Market website ("Site") and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services.

2. Use of Site

2.1 Eligibility

You must be at least 18 years old to use this Site, create an account, play in the Arcade or make purchases. By using the Site, you confirm that you are at least 18.

The Site is for customers in the United States. We sell and ship only to addresses in the United States, and you confirm that you live in the United States.

2.2 Account Registration

To access certain features of the Site, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your sign-in credentials secure
• Accept responsibility for all activities under your account
• Immediately notify us of any unauthorized use of your account

2.3 Prohibited Uses

You agree not to:

• Use the Site for any unlawful purpose or to solicit unlawful acts
• Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• Submit false or misleading information
• Upload or transmit viruses or any other type of malicious code
• Collect or track personal information of others
• Spam, phish, pharm, pretext, spider, crawl, or scrape
• Use for any obscene or immoral purpose
• Interfere with or circumvent security features of the Site

3. Products and Services

3.1 Product Information

We strive to display our collectibles and products as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the Site is accurate, complete, reliable, current, or error-free.

3.2 Pricing

All prices are listed in USD and are subject to change without notice. We reserve the right to modify or discontinue products without notice. Prices do not include applicable taxes, which will be added at checkout based on your shipping address.

3.3 Availability

All products are subject to availability. We reserve the right to limit quantities of any products or services we offer. We may discontinue any product at any time.

4. Orders and Payment

4.1 Order Acceptance

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. We will notify you if we cancel all or part of your order.

4.2 Payment

We accept payment through Stripe and support major credit cards. By submitting your order, you authorize us to charge the payment method provided. All payments must be received in full before shipment.

4.3 Sales Tax

Applicable sales tax will be calculated and added at checkout based on your shipping address. Currently, we collect sales tax for orders shipped to California.

5. Shipping and Delivery

5.1 Shipping Restrictions

We currently ship to addresses in the United States only. International shipping is not available at this time.

5.2 Shipping Times

Shipping and delivery times are estimates only and not guaranteed. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

5.3 Risk of Loss

All items purchased from Pando Market are shipped pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy

We offer a 30-day return window that starts on the day your order is delivered. Items must be returned in original condition, unused, and in original packaging.

Defective items, meaning items that don't work or have a fault from the manufacturer, can be returned within 30 days of delivery. Damage during shipping must be reported within 7 days of delivery. We can't accept damage reports after that. All other returns have the full 30 days.

6.2 Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" (shown on the product page, in your cart and at checkout), unless the item arrives defective, damaged, or isn't what you ordered
• Items damaged by the customer
• Items returned after the 30-day window

Final Sale items can be returned only if they arrive defective, damaged, or are not what you ordered.

6.3 Return Process

To initiate a return:

1. Open Account, then Orders, find the order and choose Request a return. Guest orders: create an account with the email you used at checkout and your order will appear there, or email [email protected] with your order number
2. We will review your request and email you a return label if it is approved
3. Ship the item back using a trackable shipping method
4. Once received and inspected, your refund will be processed

6.4 Return Shipping

We email you a prepaid return label for every approved return. If the item is defective, damaged in transit, or not what you ordered, the label is free. For change-of-mind returns, the cost of the label is deducted from your refund.

6.5 Refunds

After we receive and inspect your return, we issue your refund to the original payment method and email you. Your bank can take 5-10 business days to show it. Any part you paid with store credit goes back to your store credit balance right away.

6.6 Restocking Fee

A 10% restocking fee, calculated on the item price after any discount and before tax, is deducted from your refund for any return or in-shipment cancellation that isn't our error, including change-of-mind returns. We waive it when the problem is ours: the item is defective or damaged in transit, we sent the wrong item, or we can't fill your order. Sales tax on the item is refunded in full, including the tax on the fee.

6.7 Order Cancellations

You can ask to cancel an order from Account, then Orders, by choosing Request cancellation. If your order hasn't shipped, we'll cancel it and refund you in full. Canceling an order during shipment carries a 10% restocking fee. The fee is calculated on the item price after any discount. Sales tax is refunded in full. If your order is on its way, we'll ask you to refuse the delivery or send the package back, and we refund you, minus the fee, once it's back with us. We refund the original shipping charge, and we waive the fee when the problem is ours. We show the fee before you confirm and in your order history. Once an order is delivered, use Request a return instead. If you checked out as a guest, email [email protected].

7. Intellectual Property

All content on this Site, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Pando Market or its content suppliers and is protected by United States and international copyright laws.

8. Privacy Policy

Your use of the Site is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

9. Arcade and User Content

9.1 Playing in the Arcade

The Arcade is part of the Site, so these Terms apply to it. You need an account to play. Play fair: no cheating, exploiting bugs, bots, or teaming up to rig results. Report bugs to us rather than abusing them.

9.2 Your Content

Your content means your Arcade handle and avatar, any emotes or messages you send in a match, reviews, and feedback you send us. You keep ownership of it. You give Pando Market a non-exclusive, worldwide, royalty-free license to host, display, copy and use your content only to run, secure and improve the Site and the Arcade. For example, other players see your handle in matches and on leaderboards. We may use your feedback without owing you payment.

The license ends when you delete your content or your account, except that matches already played stay in your opponents' histories with your name replaced by “Deleted player”.

9.3 Conduct and Handles

You agree that your handle and content will not:

• Impersonate another person or suggest you are Pando Market staff
• Include hateful, sexual, threatening or harassing language
• Include personal information about someone else
• Infringe anyone's copyright, trademark or other rights

We may remove content, change a handle, or limit your Arcade access if it breaks these rules.

10. Copyright and DMCA

We respect copyright. If you believe content on the Site infringes your copyright, send our designated agent a notice under 17 U.S.C. § 512(c)(3) that includes:

• Your physical or electronic signature
• The copyrighted work you say was infringed
• The material you want removed and where on the Site to find it
• Your name, mailing address, phone number and email address
• A statement that you believe in good faith the use is not authorized
• A statement, under penalty of perjury, that the notice is accurate and that you are the owner or are authorized to act for the owner

Counter-notice

If we remove your content and you believe that was a mistake, you can send the same agent a counter-notice under 17 U.S.C. § 512(g)(3). It must include your signature, the material removed and where it appeared, a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification, your name, address and phone number, and your consent to the federal court in your district. If the complaining party does not file a court action, we may restore the material in 10 to 14 business days.

Repeat infringers

We close the accounts of users who are repeat infringers. After 3 valid copyright notices against an account, we terminate it.

11. Account Termination

We may suspend or close your account, and limit your access to the Site or the Arcade, if you break these Terms, commit fraud, abuse promotions or returns, or misuse the Site. Where we can, we will tell you why.

You can close your account at any time from Account, Settings, Delete account. Closing your account does not cancel orders you already placed. Those stay covered by section 6.

Sections that by their nature should continue after termination do so, including Intellectual Property, Your Content, the disclaimers, limitation of liability, indemnification, governing law and dispute resolution.

12. Disclaimer of Warranties

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY PANDO MARKET ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. PANDO MARKET MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, UNLESS OTHERWISE SPECIFIED IN WRITING.

13. Limitation of Liability

IN NO EVENT SHALL PANDO MARKET, OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SITE OR SERVICES.

14. Indemnification

You agree to defend, indemnify, and hold harmless Pando Market and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the federal and state courts located in California for any actions not subject to arbitration.

16. Dispute Resolution

16.1 Arbitration

Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS").

16.2 Class Action Waiver

You agree that any arbitration or legal action shall be limited to the dispute between us and you individually. You waive the right to participate in a class action or class-wide arbitration.

17. Changes to Terms

We reserve the right to update or change our Terms at any time. Your continued use of the Site after we post any modifications to the Terms constitutes your acceptance of those modifications.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

19. Contact Information

If you have any questions about these Terms of Service, please contact us at:

© 2026 Pando Market. All rights reserved.