Privacy Policy

Our Approach to Privacy

At Pando Market, we respect your privacy and strive to minimize data collection. We do not sell your personal information to advertisers or data brokers, and we keep tracking to the minimum needed to run our business and improve your experience.

Information We Collect

Information You Provide

When you make a purchase, we collect your name, email address, shipping address, and payment information. Payment details are processed securely by Stripe and are never stored on our servers.

Automatic Information

We use PostHog for product analytics and error tracking, and Microsoft Clarity for behavioral analytics such as heatmaps and session replay. We may collect basic technical information like browser type and device type to improve our website, and PostHog and Microsoft Clarity may use cookies or local storage to recognize you across visits.

Advertising and Measurement

We may use advertising platform tools (such as Meta Pixel, Google Ads tags, or similar technologies) to measure the effectiveness of our advertising campaigns. These tools may use cookies or similar technologies to track conversions and help us understand how visitors interact with our site after viewing an ad.

You can opt out of personalized advertising through your browser settings, platform-specific ad preferences (such as Google Ad Settings or Facebook Ad Preferences), or industry opt-out tools like the Digital Advertising Alliance's opt-out page.

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate about your purchases
• Invite you to review your experience after your order is delivered
• Provide customer support
• Measure advertising effectiveness
• Improve our website and services
• Comply with legal obligations

Third-Party Services

We work with trusted third-party services to operate our business:

• Stripe – Processes payments securely
• Shippo – Handles shipping and delivery
• Resend – Sends transactional emails
• PostHog – Provides product analytics and error tracking
• Trustpilot – Collects and hosts reviews of our business. We embed a Trustpilot widget on our website, which loads content from Trustpilot and may set its own cookies. After your order is delivered, we send Trustpilot your name, email address, and order number so they can invite you to write a review. We do not send them your shipping address, payment details, or what you ordered, and we never offer anything in exchange for a review. You can decline the invitation, and Trustpilot lets you manage or delete a review you have written. See the Trustpilot Privacy Policy for more details.
• Microsoft Clarity and Microsoft Advertising – We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. See the Microsoft Privacy Statement for more details.

We may also use advertising and measurement tools from platforms such as Google and Meta to evaluate and improve our marketing efforts. Each of these services has their own privacy policy, and we encourage you to review them.

Cookies and Tracking Technologies

Our core website experience does not rely on tracking cookies. However, if we use advertising platform tools for campaign measurement, those tools may set cookies on your device. You can manage cookie preferences through your browser settings at any time.

Data Security

We implement industry-standard security measures to protect your information. All data transmission is encrypted using SSL/TLS. Payment information is handled by PCI-compliant processors and never stored on our servers.

Your Rights

You have the right to access, correct, or delete your personal information. You may opt out of marketing communications at any time. To exercise these rights, contact us at the email address below.

California Privacy Rights (CalOPPA/CCPA)

California residents have additional rights under CalOPPA and CCPA. You have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell your personal information.

Do Not Track Disclosure: We honor Do Not Track signals. If advertising measurement tools are active, you can opt out through the methods described above.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

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